Lesson

2.2

Identifying Core Pain Points

Your primary goal in a discovery conversation is to uncover the specific challenges a facility is facing. This lesson will teach you what to listen for. These pain points are the entry point for positioning Cell-Guardian as the solution.

Operational & Staffing Strain

  • Mandatory Checks: Staff are burdened by the need to conduct and log manual 15-minute checks, especially for at-risk inmates.

  • Staffing Shortages: A single incident, like a fight or medical emergency, can pull officers away from their posts, disrupting monitoring schedules. Suicide threats also require immediate staffing changes that create significant time burdens.

High-Risk Inmate Situations

  • Booking & Intake: Individuals often arrive with unknown health histories, creating risks for conditions like epilepsy, diabetic shock, or a drug overdose.

  • Detox Cells: These are highly unpredictable environments where inmates can experience severe withdrawal symptoms or medical emergencies.

Critical Incidents & Liability

  • Medical Emergencies: The constant risk of sudden events like a heart attack is a major concern.

  • Death in Custody: This is the most severe outcome, often leading to major legal and financial consequences for the facility.